About
Docket began at the bell desk.
It grew out of years carrying bags and watching good teams work around a paper log.
The bell desk coordinates arrivals, departures, stored luggage and promises that cross shifts. In many hotels, that work is still recorded in a paper log, on a whiteboard and in staff memory.
When the desk is busy, finding a guest's luggage and working out what happens next should be straightforward.
Docket was built independently in Sydney, informed by first-hand bell-desk experience. It brings every bag, delivery and handover into one live ledger, and gives hotel leaders a clearer view of that work. See how Docket works at the desk.
One record carries the whole story.
Built around the work, and the people doing it.
How we build
Four rules we build by.
Keep up with the work
Bell desk work is skilled, physical and fast. Software has to keep up with it rather than add data entry.
Keep the interaction short
Core actions are designed for someone standing up, mid-shift, with a guest in front of them. The next step should be clear without adding unnecessary data entry.
Keep only the working details
Docket keeps the details the desk uses during a stay: guest or room, hotel tag, bag count, timing, location, status and notes.
Keep the boundary clear
Your PMS holds reservations, rooms and billing. Docket carries the physical work around bags, deliveries, departures and handovers.
Who builds Docket
Built by someone who carried the bags.
Docket is built and run independently in Sydney by its founder, Campbell Myott, after years at the bell desk. That is where the priorities come from: short interactions, and only the working details the desk needs. When you request a demo, that is who you talk to.
Talk to the people who built it.
A 30-minute walkthrough of your arrivals, departures and handover.