Privacy notice

Overview

This notice describes information handled through the Docket website and service when you visit the site, request a demonstration, communicate about the product or use Docket.

Information we collect

Website and enquiries

The demo form collects your name, work email and hotel or group. The submission also stores the referring page and browser user agent with the enquiry.

Product accounts and operations

If your property uses Docket, the service may process account details and operational information entered by authorised users. Depending on the workflow, that can include staff identity, guest or room context, hotel tag IDs, bag counts, storage locations, timings, vehicle details, operational notes and status history.

Usage and device information

We may collect basic website traffic and diagnostic information, such as page views and device or browser details, to operate and improve the service.

How information is used

• To respond to demonstration requests and product enquiries.
• To provide, secure, maintain and improve the Docket service.
• To authenticate users and apply configured access controls.
• To understand product usage and diagnose technical issues.
• To prevent misuse and comply with applicable legal obligations.

How information may be shared

Docket currently uses service providers including Vercel for hosting and Supabase for database and authentication. Information may be provided to these and other providers that support product operations. It may also be disclosed where required by law, to protect rights and safety, or in connection with a legitimate business transaction.

Cookies and analytics

Docket uses local storage, cookies and similar technologies for authentication and service functionality. You can control certain browser storage through your browser settings, although doing so may affect account access or product functionality.

Retention

We retain enquiry, account and operational information for as long as reasonably needed to respond to enquiries, provide Docket, maintain operational records and meet contractual or legal obligations. A hotel deployment may also have an agreed property-specific retention arrangement. You can ask about or request action on retained personal information using the contact details below.

Security

Docket uses authenticated access and role-aware application logic in supported product areas. No service can guarantee absolute security. If you are evaluating Docket for a property, contact Docket for a current discussion of the deployment and technical posture rather than relying on assumed controls.

Your choices and rights

Depending on your location, you may have rights to request access to, correction of or deletion of personal information, or to object to certain processing. We may need to verify your identity before acting on a request.

International processing

Docket's service providers may store or process information outside Australia. The countries involved depend on the provider infrastructure and deployment configuration in use. Docket does not represent that all website or service data remains in Australia; deployment-specific location information is provided during evaluation and contracting.

Changes to this policy

We may update this policy as the website, service or legal requirements change. The date at the top of this page identifies the latest published version.

Contact

Questions or privacy requests can be sent to hello@docket.net.au.

Docket is a registered business name held by Campbell James Myott (ABN 13 549 178 997), who operates this website and is responsible for the handling of personal information described in this notice.