Plan coverage around demand
Use recorded workload to inform coverage. Expected arrivals and departures from your PMS help you prepare for demand as well as review the work already done.
Help your team manage the day's work. Understand the demand, service timings and activity that often go unseen.
Docket's Baggage Log, guest history and reporting. Demonstration with fictional data.
Baggage & storage Deliveries & collections Shift handover Management reporting
Bell desk software for your hotel team
The taxi is waiting.
Where are the bags?
Your team wants to send the guest off well. But the latest note is on another sheet, and the person who stored the bags has finished their shift.
Give the next attendant the location and recorded history in one search. They can help the guest while the queue keeps moving.
- Less retyping at the deskStay details from your hotel's PMS prefill the record, so a room or date change sits beside the bags.
- Fewer calls to chase a requestBaggage requests from your request system land in the same workflow, with progress shared back to the team that raised them.
The answer in one search
"Of course. They're in the Main Storage."
Guest, room or tag
Try a name, room or tag. Open a record to see its history.Fictional data
The location, the last recorded movement and who recorded it. Ready for whoever is at the desk.
For GMs & directors of rooms
Understand the work
behind the welcome.
The bell desk can be hard to assess until something goes wrong. Docket gives GMs and directors of rooms a way to review the daily workload, service timings and staff activity already recorded by the team.
Review service timings
Review outstanding jobs and recorded timings. See where work is building up and discuss the causes with your team. With your request system connected, Docket also shows when a request reached Bell, how the team responded and when the work was completed.
Follow up with a clear record
Follow timestamped movements and staff attribution where captured. Bring a clearer record to coaching, handovers and compensation reviews.
Operations reporting
Example weekWeekly desk activity
Recorded activity by hourLess More
Friday afternoon is the busiest window in this example. Review arrival coverage from 2 to 6 pm.
Guest privacy
Guest names are encrypted before they leave the desk.
Docket encrypts guest identity in the authorised browser. The desk can still search and hand over, and protected details are not stored in plaintext.
- Encrypted in the authorised browser before it reaches Docket's servers
- Each property isolated in the database
- Hosted on independently audited providers
Guest recordEncrypted
- Guest name
- Room
- Guest notes
Docket
Why we built Docket
Where Docket comes from.
Good bell teams spend too much time working around a paper log. Docket grew out of first-hand experience at the desk, carrying bags and handing work over between shifts. It is built around the details that matter when a guest is standing in front of you.
Read our storyA few practical questions
Before you get started.
Have something else in mind?
We can talk it through in a demo.
What exactly is Docket?
Docket is a bell-desk management tool. It keeps baggage records, deliveries, storage movements, departures and shift handovers in one live ledger, with operational reporting for hotel leaders.
We already use spreadsheets. Why switch?
A spreadsheet can list bags. Docket keeps the current status and location beside a timestamped history of the staff actions recorded against the tag, while outstanding arrivals, deliveries and departures stay in the working view.
Does Docket replace our PMS?
No. Your PMS remains the system for reservations, rooms, billing and the full guest profile. Docket covers the physical bell-desk work around bags, storage, deliveries, departures and handovers.
What can a GM or director of rooms learn from Docket?
Recorded activity can show demand by day and hour, service timings, staff workload and the history behind an incident. This gives hotel leaders a basis for rostering, coaching and service reviews. The picture depends on the work staff record; demonstration data is illustrative, not a measured customer result.
How do we get started?
We begin with a 30-minute walkthrough of how your property handles arrivals, departures and handover today. We then work through your property requirements, team access and rollout.
How does Docket handle access and operational data?
Docket requires authenticated staff access and separates view-only, bell-team and manager capabilities where configured. Guest identity is encrypted in the authorised browser before storage. Supported movements keep timestamps and staff attribution where captured. Explore security
Let's talk about your bell desk.
A 30-minute walkthrough, with time for your team's questions.