Diary and shift handover
Pick up where the last shift left off.
A room comes ready, a collection time changes, a group lands early. The Diary keeps those details with the day, so the next person at the desk can see what happened and what still needs doing.
3:00pm. The morning team is leaving.
The whole day, in one view.
The handover used to be a page of notes and whatever the last attendant remembered on the way out the door.
In Docket the day already lists the bag retrievals due, tonight's valet departures and the rooms still not ready. The team adds the rest by hand and marks things done as they go.
- Notes with a time or all day, linked to the guest
- Each note stays pending until someone marks it done, and shows who added and last edited it
- PDF attachments, private to your property
Today at the desk
- 07:30Docket recordBring up bags for 08:15 taxiTag #1043 · Room 416 · 3 bags · Lobby Storage
- 09:00ManualConference group arriving18 rooms. Hold bags in Main Storage until rooms clear.
- 11:15ManualRoom 1208 not readyDeliver 4 bags when housekeeping confirms.
- 14:00ManualCourier parcel for 702Hold at the desk. Guest collecting after 5pm.Completed 14:20 · Sofia
- 18:30ValetValet departure · ticket 1042Black Range Rover · Bay 12 · Room 1208
What lands on the day
Work already recorded in Docket appears on its day.
The Diary reads the work already recorded in Docket and puts it beside what the team writes by hand, so nothing is entered twice.
Notes
A title, the detail, a time or all day, and an optional link to the guest.
Scheduled work
Future arrivals and departures, bag retrievals and valet staging from the Scheduler appear on the day they fall due. Complete one there and the Diary shows it done.
Docket records
Bags with a scheduled departure and cars due out appear on their day without anyone retyping them.
Attachments
PDFs up to 10 MB, such as a rooming list, kept in private storage for your property and opened through short-lived links.
Who writes it
Every entry shows who wrote it.
Attendants, team leaders and managers add and complete entries. Each one shows who added it and who last edited it, so the next shift starts from what was written down.
Switch views, and see each day rated calm, moderate or busy against recent days.
An open entry stays pending on its day until someone marks it done.
Open the guest from a note or a valet departure, and the bag history is one click away.
See your handover in Docket.
Bring a real shift change. We'll show how the Diary carries it to the next team.