Product
One ledger for everything the bell desk moves.
Docket is a live record of the physical work: what came in, where it is, and what happens next. Here is what that looks like day to day.
The baggage ledger
The whole desk, on one screen.
Every active job — check-ins waiting on rooms, deliveries, due-outs, long-term storage — with its status, location and the staff member on it.
- Colour-coded rows for arrivals, departures and deliveries
- Storage capacity tracked live across every store room
- Search by guest, room or tag in a keystroke
The guest record
Open a tag, see everything.
A timestamped trail from driveway to room: every movement, every staff member, every note. When a guest asks where their bags are, the answer takes one search.
- Complete movement history per item
- Alerts for rooms not ready and departures due
- One-tap actions: store, deliver, retrieve, depart
Workflows
Shaped around the real moments of the desk.
Not generic tasks with hotel labels — the actual jobs, as they happen.
Early arrivals
Room not ready? Tag the bags, store them, and the pending delivery stays visible until it's done — even if the shift changes first.
Storage
Short stays, long-term items, the odd surfboard. Everything has a recorded location, so retrieval never depends on who stored it.
Departures
Collection times, retrievals and the depart-now-or-hold decision stay connected to the guest until the car pulls away.
Valet & vehicles
Bays, keys and due-outs in the same system as the luggage, because the driveway is one operation, not two.
Shift handover
The diary carries notes, future arrivals and outstanding work into the next shift. The incoming team starts with context, not questions.
Where Docket fits
Your PMS holds the stay. Docket runs the floor.
Docket doesn't replace your property management system — it covers the physical work the PMS was never built to see.
The stay
Reservations, rooms, billing and the guest profile stay exactly where they are today.
The floor
Luggage, storage, deliveries, departures, valet and the handover around that work.
Data & access
Proportionate by design.
Docket keeps an operational record, not a copy of your guest database.
Minimal guest data
A name, a room and a tag. Docket never needs the full PMS profile.
Authenticated access
Every action happens through a staff account, so the record shows who did what.
Role-based views
View-only, attendant and manager capabilities follow responsibility.
Complete history
Timestamped, attributable records — useful for claims, audits and handovers alike.
Thirty minutes. Your workflows.
We'll walk through a real day at the desk and see where Docket fits.