Plan coverage around demand
Use recorded workload to inform coverage. OPERA Cloud reporting adds expected arrivals and departures, helping you prepare for demand as well as review the work already done.
Hotel luggage management software
The tool for your bell desk. The picture for your hotel.
Docket replaces the paper log at the hotel bell desk, so the team can see what is here, where it is and what still needs doing. Hotel leaders get a clearer view of the activity, timings and demand behind that work.
Hotel baggage tracking
Know what is here, where it is and what happens next.
Arrivals waiting on rooms, room deliveries, due-outs and stored items stay in one working view. Each baggage record brings together the guest or room, hotel tag, bag count, current status and location, and latest recorded attendant. OPERA Cloud imports let staff select an expected or in-house stay and prefill its details, with room and date changes visible alongside the baggage record.
- Search by guest, room or hotel tag
- Filter pending and completed check-ins, deliveries and check-outs
- See bag counts and configured capacity for core storage areas
Today at the desk
Sample shiftBell desk overview
10Bags recorded
3Open records
1Delivered
| Tag / room | Bags | Location | Status | History |
|---|---|---|---|---|
| 3 | Main Storage · A2 | Ready to deliver | ||
| 2 | Lobby Storage | Awaiting collection | ||
| 4 | Main Storage · B1 | In storage | ||
| 1 | Room 312 | Delivered |
4 sample records · fictional dataTry a filter or open a tag
Your hotel tags, connected to a digital bell desk log.
Keep the hotel tag number with the guest's baggage record. An attendant searches the tag, guest or room to find the bags' recorded location and next job. When the bags move, staff update the record so the next shift can follow what happened.
Tracking reflects the movements your team records. It gives the desk a shared history to check when a bag is hard to find, and a clearer record for following up a luggage or compensation enquiry.
Why not Excel?
A spreadsheet digitises the list. Docket carries the work.
Excel can hold the fields, but the team still has to define what each status means, where work sits and how the next shift finds it.
Excel
Docket
Flexible rows and columns.
Records shaped around check-in, storage, delivery and departure.
Status and location conventions maintained by the team.
Defined desk actions, statuses and named locations.
Outstanding work depends on filters and handover notes.
Pending arrivals, deliveries and due-outs remain in the working view.
Workbook edit history.
Timestamped operational history with staff attribution where captured.
The record behind the row
Open one record. See the whole handover.
Bag count, room, dates, current status and location sit beside the recorded trail. Storage, transfers, delivery, retrieval, departure and operational notes remain together as the work moves between shifts.
- Recorded movements with timestamps and staff attribution where captured
- Operational comments kept with the baggage record
- Supported corrections append to the history instead of silently replacing it
A day at the desk
From the first tag to the next shift.
Docket keeps the record close to the physical steps the team already performs.
01
Early arrivals
When a room is pending, record the guest or room, hotel tag and bag count, place the bags in a named store, and keep the later delivery visible in the ledger.
02
Storage and delivery
Record movement from the driveway to storage and then to the room, updating the status and named location as each physical step happens. With HotSOS connected, Bell can accept or decline baggage requests in this same workflow and share progress back with Communications, reducing duplicate entry and follow-up calls.
03
Departures
Keep collection timing with the baggage record, then record retrieval, departure or later storage so the remaining work stays visible.
04
Valet and vehicles
For properties using Docket's valet workflow, find active vehicles by guest, room, registration or bay. Scheduled departures can also appear in the Diary.
05
Shift handover
The Diary brings together manual notes, future arrivals and departures, bag retrievals, scheduled valet departures and recorded completed work for the selected day.
For GMs & directors of rooms
Understand the work
behind the welcome.
The bell desk can be hard to assess until something goes wrong. Docket gives GMs and directors of rooms a way to review the daily workload, service timings and staff activity already recorded by the team.
Review service timings
Review outstanding jobs and recorded timings. See where work is building up and discuss the causes with your team. HotSOS also shows when requests reached Bell, how the team responded and when accepted work was completed.
Follow up with a clear record
Follow timestamped movements and staff attribution where captured. Bring a clearer record to coaching, handovers and compensation reviews.
Operations reporting
Example weekWeekly desk activity
Recorded activity by hourLess More
Friday afternoon is the busiest window in this example. Review arrival coverage from 2–6 pm.
Where Docket fits
Keep the PMS. Replace the paper log.
The property management system remains the source for the stay. Docket records the physical bell-desk work that happens around it. OPERA Cloud brings stay context in through scheduled reports. HotSOS remains the source for Communications requests. Docket connects that information to the work at the desk, with setup tailored to your hotel. OPERA updates follow the report schedule, and staff confirm physical baggage movements.
Your PMS
The stay
Reservations, room inventory, billing and the full guest profile.
Docket
The physical work
Baggage, named locations, deliveries, departures and handovers.
Data and access
Only the working details the desk needs.
Docket keeps an operational record rather than a copy of the full PMS profile. Read the Privacy notice
Working operational data
Guest or room, hotel tag, bag count, timing, status, location and operational notes.
Authenticated, role-aware access
Staff sign in to Docket. View-only, bell-team and manager functions are separated where configured.
Recorded history
Supported movements preserve timestamps and staff attribution where captured, and supported corrections add to the record.
Thirty minutes on your arrivals and departures.
Bring the workflow your property runs today. We'll work through it in Docket and discuss what your team needs.