Comparison
Docket compared with a spreadsheet or paper log.
Most bell desks start with a paper log and move to a shared spreadsheet. Both can hold the fields. The differences show up between shifts, when someone needs to know what happened and what is still to do.
Saturday, 2:02pm
Who moved 1043?
The guest is at the desk. The sheet says two question marks, and the person who knows finished at midday.
Docket answers with the record: the last movement, who made it and when. Search by guest, room or tag, and the history is underneath.
| A | B | C | D | E | F | |
|---|---|---|---|---|---|---|
| 1 | Tag | Guest | Room | Bags | Where | Notes |
| 2 | 1041 | Okafor | 714 | 2 | Store | delivered? |
| 3 | 1042 | Harrington | 1208 | 4 | Main | room not ready |
| 4 | 1043 | Nakamura | 416 | 3 | ?? | moved - see Sat |
| 5 | 1044 | Bergström | 6 | Lobby | group c/o | |
| 6 | 1045 | Rossi | 318 | 2 | Main |
Spreadsheet or Docket
Where the two differ, field by field.
A spreadsheet can list bags. It is much harder to see from it what still needs doing, who moved a bag, or how busy Tuesday afternoon was.
The paper log
Where a paper log falls short.
Search is a walk
Finding a bag means reading back through pages. Docket finds it by guest, room or hotel tag.
Handover is memory
The next shift inherits the book and the gaps. Docket keeps the diary, outstanding work and history in one place.
History is one line
A paper entry cannot show who moved a bag and when. Docket records each movement with a timestamp and the attendant.
Leaders see the day after the fact
A logbook cannot show demand by hour. Docket’s reporting shows workload, timings and staff activity from the recorded work.
See it with your own workflow.
Bring the log or the sheet your desk runs today. We'll work through the same day in Docket.