Integrations
Your PMS keeps the stay. Docket keeps the bags.
Docket works on day one with nothing connected. When your hotel's PMS or request system is connected, the stay and the requests arrive beside the work instead of on another screen.
The new entry
Stay details, already filled in.
With your PMS connected, the attendant picks the stay and the guest, room and dates come across. The desk records the tag, the bags and where they went.
Switch the panel to desk only and the same record is typed by hand. The desk works the same way without the connection.
- Stay context arrives through scheduled reports from your PMS
- A room or date change shows beside the baggage record
- Attendants confirm the physical movement either way
- Guest
- Harrington, Claire
- Room
- 1208
- Arrives
- Thu 16 Jul
- Departs
- Sun 19 Jul · 11:00
Recorded at the desk
- Hotel tag
- 00412
- Bags
- 4
- Location
- Main Storage · A2
- Attendant
- Marcus
Requests
Requests arrive in the same workflow.
With your request system connected, Bell can accept or decline a baggage request in the same workflow and share progress back to the team that raised it.
Progress is visible to the team that raised the request.
The request becomes a record with a tag, a location and a history.
When it reached Bell, when it was accepted and when it was done.
Where Docket fits
What stays in the PMS and what Docket records.
Docket keeps the operational record the desk needs. Reservations, billing and the full guest profile stay in your PMS.
The stay
Reservations, room inventory, billing and the full guest profile.
The physical work
Baggage, named locations, deliveries, departures, valet and handovers.
Questions
Before you connect anything.
Does the desk need a PMS connection for Docket to work?
No. Attendants record the guest or room, hotel tag and bag count directly. When your hotel’s PMS or request system is connected, stay and request context arrives beside that work.
How do stay details reach Docket?
Your PMS brings stay context in through scheduled reports. Updates follow the report schedule, and staff confirm the physical baggage movements in Docket.
We use a different PMS or request system.
Bring your property’s systems to the walkthrough. Docket works without a connection from day one, and we will talk through what context is worth connecting for your hotel.
Tell us what your desk runs on.
Bring your PMS and request system to the walkthrough. We'll show where Docket fits and what is worth connecting.